Reset your work password

If you know your current password and want to change it, or you forgot it and your account is set up for self-service reset, you can often fix this yourself. Here is how, for both Microsoft 365 and Google Workspace.

Microsoft 365

Open your Microsoft account ↗

Change a password you already know

1. Go to office.com and sign in.
2. Select your initials or photo in the top right, then choose View account.
3. Select Password.
4. Enter your current password, then your new password twice, and save.

Reset a password you forgot

1. Go to office.com and select Sign in.
2. Enter your work email, then select Forgot my password (or Can’t access your account).
3. Follow the prompts to verify your identity by text, call, or the Microsoft Authenticator app.
4. Create a new password and sign in.

Self-service reset only works if your account was set up for it and you have a verification method on file. If you set up MFA, you already have one.

Google Workspace

Open your Google Account ↗

Change a password you already know

1. Go to myaccount.google.com and sign in.
2. Select Security in the left menu.
3. Under “How you sign in to Google,” select Password.
4. Enter your current password, then your new password twice, and save.

Reset a password you forgot

1. On the sign-in screen, select Forgot password.
2. Follow the prompts to verify your identity. Google may ask for a recovery phone or email, send a Google prompt to another signed-in device, or ask for a code from an authenticator app.
3. Create a new password and sign in.

Self-service reset only works if you have recovery info on file or 2-Step Verification set up. Check or add these at myaccount.google.com/security under 2-Step Verification.

Pick a strong password

• Make it long. A passphrase of several words is stronger and easier to remember than a short, complicated one.
• Do not reuse a password from another site.
• Never share it with anyone, including coworkers.

When to call us

Contact us at support@robb.tech or (806) 370-4700 if:

• You do not see a reset option or it will not let you reset
• Your account is locked
• You think someone else may have your password (this is urgent, so call)

On a different system? Call us and we’ll walk you through it.