How to Reach Robb Technology Group

When you need help with your computers, email, phone system, or network, here is how to reach us and what to have ready.

Ways to reach us

• Phone: (806) 370-4700
• Email: support@robb.tech
• Client portal: Sign in at robb.tech to open and track tickets and view your account.

Support hours

Our standard support hours are Monday through Friday, 8am to 5pm Central. Some plans include extended or after-hours coverage. Check your service agreement if you are not sure what your plan includes.

What to include when you contact us

The more we know up front, the faster we can help. Please tell us:

• Your name and company
• The best phone number and email to reach you
• Which device or system is affected, for example your laptop, a printer, email, or the phones
• What is happening and when it started
• Any error message you see (a screenshot helps)
• Whether you can still work or you are fully stopped

Is it urgent?

If your business is down, you have a security concern, or your team cannot work, call us at (806) 370-4700 instead of emailing. See “Emergency vs Standard: What Counts as Urgent” for details.