How to Open a Support Ticket

A support ticket is how we track your request from start to finish. You can open one by email or through the client portal.

Option 1: Email

Send your request to support@robb.tech. Your email creates a ticket automatically, and you will get a confirmation with your ticket number.

Option 2: Client portal

The client portal lets you submit a ticket, track open tickets, and see your past requests in one place.

Submit a ticket ↗ Track my tickets ↗

You’ll sign in with your client portal account. Don’t have one yet? Email support@robb.tech and we’ll send you an invite. For a full walkthrough, see Using the Client Portal.

What to include

• Your name and company
• The device or system affected
• What is wrong and when it started
• Any error message, with a screenshot if you can
• How to reach you and the best time

How to take a screenshot

On Windows, press the Windows key + Shift + S, select the area of the screen, then paste the image into your email with Ctrl + V. On a different system? Call us and we’ll walk you through it.

What happens next

1. You get a confirmation with your ticket number. Keep it for reference.
2. A technician reviews your request and starts work or reaches out with questions.
3. We keep you updated as we work the issue.
4. Once it is resolved, we close the ticket. If the problem comes back, reply to the same ticket and it reopens.

Need it faster? If your business is down or your team cannot work, call (806) 370-4700 and tell us it is urgent.