Using the Client Portal

The client portal is where you submit support tickets, track your open and past requests, and search our knowledge base. It lives at robbtech.zohodesk.com.

Submit a ticket ↗ Track my tickets ↗ Open the portal ↗

You need a portal account to submit or track tickets. If you would rather not sign in, you can always email support@robb.tech and your message becomes a ticket automatically.

Create your account (first time)

1. Go to the portal and choose Sign Up.
2. Enter the email address we have on file for you. Use your work email so we can match you to your company.
3. Check your inbox for a confirmation link and set a password.

If you do not get an invite or the sign-up will not accept your email, email support@robb.tech and we will send you an invite.

Sign in

1. Go to the portal and choose Sign In.
2. Enter your email and password.

Forgot your password? Choose Forgot Password on the sign-in screen and we will email you a reset link.

Submit a ticket

1. Sign in, then choose Submit a Ticket (or use this link).
2. Pick the department if you are asked. Most requests go to Robb.Tech Support. Partner plan clients can use Partner Plan Support for priority handling.
3. Fill in a short subject and describe the problem. Include:
   • The device or system affected
   • What is wrong and when it started
   • Any error message, with a screenshot if you can
4. Attach a screenshot or file if it helps.
5. Submit. You get a ticket number and an email confirmation.

Track your tickets

1. Sign in and open My Area.
2. You will see your open tickets and past requests with their current status.
3. Open any ticket to read updates or add a reply. Replying to a closed ticket reopens it.

Search the knowledge base

The portal has a Knowledge Base tab with articles you can read without signing in. You can also search everything here on this help site from the search box at the top of any page.

When to skip the portal

For the fastest response, or if you cannot sign in, email support@robb.tech and your message opens a ticket automatically. If your business is down or you have a security concern, call (806) 370-4700 and tell us it is urgent.